We ship all orders via private courier services or Australia Post, and in some cases we may deliver ourselves (Sydney Metro). Tracking numbers are provided by email at the time of shipment.

Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.

Our aim is to get your wine to you in the most efficient and reliable way possible, and we appreciate your understanding. If you're having issues with your delivery, please contact us directly at help@hwspeak.com. We have direct communication channels with our couriers and can get answers quickly for you.

Given the delicate nature of our products, we also try and avoid shipping in exceptionally hot weather. If we foresee any delays to your order, we will contact you immediately.

If you need to change your order or your shipping information, please email us immediately at help@hwspeak.com so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, and/or if the order has already left our warehouse but we will do our best.

When your wine is dispatched from our warehouse you will receive an email notification with a tracking number. Please use this tracking number as a first point-of-call, otherwise please contact our Customer Service team via the Contact Us page on our website.

For Sydney Metro, Sydney Outer Metro, Metro Melbourne, Canberra and Brisbane, all deliveries should arrive 1-3 days from order date. For all other location’s orders may take longer, please do not hesitate in contacting us at  help@hwspeak.com  and we can provide further information on shipping to your destination.

Note - courier tracking links are provided with most orders for you to monitor.

You should receive a notification of an attempted delivery , our delivery agents will attempt the delivery another time. Please use the tracking number supplied. 

If you haven’t received your case please contact the our Customer Service through the website via chat. We’ll look into the issue immediately.

We currently freight wine to Hong Kong, Singapore, New Zealand & Japan, other countries are possible but due to changing importing laws these are quoted on application. We deal on a personal level with clients wishing to ship internationally - please contact us at help@hwspeak.com for more information.

Please note - Customers are solely responsible for any customs or duty charges that maybe payable on arrival of your wine in your country. It is strongly recommended that you check these details prior to making any order as H·W Speak Wine Merchants will not be responsible for any additional costs occurred after your wine leaves our warehouse.

We accept Visa, MasterCard, American Express and PayPal for regular sales. For Wine Plan subscription sales we accept Visa, MasterCard and American Express only.

Note - for larger or International orders invoices can be sent directly - payment is required in advance for all orders.

If for whatever reason you would like to return intact goods purchased from H·W Speak Wine Merchants please contact us at help@hwspeak.com. We will provide a refund for the goods within 10 business days after receiving the stock back to your nearest warehouse location. 

If you feel that a wine you have opened is faulty please keep the remainder of the bottle and get in contact with us at help@hwspeak.com.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

If the wine is faulty you are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

Wine can sometimes not be to your taste, we would prefer to understand what your tastes are  so please do not hesitate to contact us if you are not 100% satisfied with your purchase. We offer full returns on orders for up to 60 days after purchase and a hassle-free returns process.

Step 1

Contact us at help@hwspeak.com and provide your order details and one of our friendly team will help organise everything.

Step 2

If a return is required, one of the following options will apply:

1. You can drop it off at an Australia Post Office (we will email you the delivery return sticker to put on the box).

2. If you are in an serviced area, we can sometimes arrange a courier to collect the wine.

When packing the return, please ensure the bottles are snug and secure for delivery and the box is clearly labelled.

Step 3

Once returned we’ll process your store credit or if you prefer a refund to the credit card used on the purchase.

Some things to please keep in mind:

• We can't accept returns of products that have label or other cosmetic damage.

• We don't accept returns on Gifts.

• If it's been more than 60 days since your order we can't accept a return.

We provide this return policy because we want our customers to enjoy their wines. We reserve the right to refuse if we think the policy is being taken advantage of unfairly. This does not affect your statutory rights.

A Wine Club subscription from H·W Speak Wine Merchants is literally the best way to buy wine from us, we work with producers to curate beautiful collections of wines, delivered quarterly. Wines are selected by a panel from H·W Speak Wine Merchants and are designed to suit the discerning wine consumer. 

H·W Speak Wine Merchants is an independent direct-to-consumer fine wine retailer with long standing relationships with excellent wine producers in Australia, New Zealand, Europe and all around the world. 

You can subscribe for a quarterly delivery of wine from the 'Wine Club' menu in our website header. You can also gift Wine Club subscription to another person during checkout - it really is the perfect present that keeps on giving!

The wines included in the subscriptions are chosen for a variety of reasons including, high-scoring wines, seasonal selections which are designed to complement specific cooking styles, country & region focuses, wines from notable small-producers and much more. The wines are tasted and selected by the H·W Speak Wine Merchants buying team quarterly. 

Delivery of all H·W Speak Wine Merchants Wine Clubs is free of charge for the lifetime of your subscription to most places* across mainland Australia.

Once you place a subscription order, your order will be processed & your case will be dispatched within several business days. Following your initial order, your Wine Plan order is dispatched on a quarterly basis. We will always remind you by email beforehand. 

Payment for the first case of your subscription is taken at the time of the initial purchase, subsequent payments are taken just prior to your wine leaving our warehouse in-line with the quarterly Wine Plan schedule.

Payment is taken for the first subscription cost up-front and then subsequent charges are taken in-line with our quarterly dispatch schedule just prior to the wines being delivered.

Simply log in to the My Account area at H·W Speak Wine Merchants and amend your subscription frequency to pause, you can determine how long you would like to pause for.Alternatively contact one of our team who can help.

Simply log in to the My Account area of the H·W Speak Wine Merchants website and amend your subscription bottle price. If you are experiencing problems please get in touch with our Customer Service team who'll be happy to assist. 

Simply log in to the My Account area of the H·W Speak Wine Merchants website and update or amend your payment details, alternatively contact us and one of our team will help you.

Simply log-in to the My Account area of the H·W Speak Wine Merchants website and make the delivery details amendment. If you are having any issues with completing any changes please head to our Contact Us page and one of our Customer Service team will get back to you to assist.

H·W Speak Wine Merchants Wine Club frequency is set at Quarterly. You can pause or skip your subscription at any time in the My Account section on the website, alternatively contact one of our Customer Service team who'll be happy to assist you if you need to take a break.

The schedule for Wine Plan deliveries is quarterly, we’ll notify you ahead of delivery.

We have worked hard to make sure every case of wine is of the highest quality and delivers beyond its price point, and we hope you will take advantage of trying new and exciting wines and welcome further orders. To purchase please browse our range on the website at or contact H·W Speak Wine Merchants via our website chat, our Contact Us page or by calling us on 1300 344 971 - you'll always find this phone number in our header.

A list of upcoming Events, and ticket and table prices are available on our website.

In addition to the ticket you must pay GST and any booking, handling, credit card surcharge or postage fees specified on our website. Ticket prices are subject to change, and H·W Speak Wine Merchants will use best endeavours to inform you if there is a change. You may make a booking and/or purchase a ticket for an Event via our website or contacting us directly at events@hwspeak.com.

All ticket sales are final. No exchange, credit or refund will be given except in the case of certain cancelled or rescheduled Events. For clarification, you are not entitled to a refund if:

• You did not enjoy the event;
• You are no longer able to attend the event; or
• You arrive late or are refused entry for any reason.

A ticket is transferable to another person by contacting us at events@hwspeak.com and providing the replacement guest name and contact details, the request is submitted at least 48 hours prior to the event.

If an event is cancelled or postponed we will contact you directly and provide a refund or credit towards another event if the event is cancelled. If the event is postponed then we will contact you advising the new date if you are unable to attend we will provide a refund or credit towards another event.

The Liquor Licence number for H·W Speak Wine Merchants is LIQP770017220.

You can find our Terms & Conditions on every page of our website in the footer or by clicking here.

If you would like to read our Privacy Policy, it is available on every page of the H·W Speak Wine Merchants website in the footer, or you can simply click here.