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Launching • 2019

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    FAQ's

    General Information on the Simon Johnson Wine Club

    What is the Simon Johnson Wine Club?

    What is H W Speak Wine Merchants?

    How do I Join the Simon Johnson Wine Club?

    Wine

    How are the wines chosen?

    How do I order more of a specific wine I have tried?

    Delivery

    How much do I pay for delivery?

    How do I know when my case will arrive?

    Where is my case of wine?

    My case hasn’t arrived! What do I do?

    I’d like to change my delivery details and (or) delivery instructions, how do I do that?

    My case was delivered, but we weren’t home, what do I do?

    Returns

    Return of Goods to H W Speak

    Frequency

    How do I change the frequency of my delivery?

    How do I change the price tier of my subscription?

    How do I pause my Simon Johnson Wine Club subscription?

    When can I expect my wines to be delivered throughout the year? 

    Payment

    When is payment taken for my wine subscription? 

    I’m buying the Simon Johnson Wine Club subscription as a gift, when is payment taken?

    How do I change my payment details?

    What payment types are accepted? 

    Privacy Policy & Compliance 

    Where can I access the Privacy Policy?

    What is the Liquor Licence number for H W Speak Wine Merchants?

    Where can I find the Terms & Conditions for the Simon Johnson Wine Club?